PLUMBING QUESTIONS AND ANSWERS

In Gwinnett County, Georgia: Auburn, Berkeley Lake, Braselton, Buford, Dacula, Duluth, Grayson, Lawrenceville, Lilburn, Loganville, Mulberry, Norcross, Peachtree Corners, Rest Haven, Snellville, Stone Mountain, Sugar Hill, Suwanee. In Bartow County, Georgia: Conyers, Milstead, Lakeview Estates In Walton County, Georgia: Monroe, Good Hope, Walnut Grove, Between, Jersey

All major credit cards are accepted including Visa, MasterCard, Discover, American Express. Note that our plumbers never handle your card nor your number. It is your responsibility to enter payment information or 'tap' if in person. We also accept ApplePay and Zelle.

Financing (soft inquiry) toilet unclog and water heater repair jobs is an option. After our Experienced Plumbers give the final quote, you initiate the application from the invoice or link sent by us. Minimum finance amount is $2500.

Our economy is in a state of flux. As a standard, we do not offer net terms for billing. If payment is not possible at service completion, special payment arrangements must be agreed upon prior to providing toilet unclogging and water heater repair services.

You've done well. You carried the economy and passed your wisdom. Here's a 10% off thank you!

Here's 10% off and thank you for your service. Just let us know after the toilet unclogging service is performed.

Your preparation, love and attention is what you have offered those under your tutelage. Thank you for what you do. Here's a 10% discount!

Your fearless effort to respond, assess, and apply your rescue skills has not gone unnoticed. Here is your 10% off.

If it’s over 10-15 years old, leaking, or requiring frequent repairs. Did you know that your insurance company may require replacement prior to coverage? Think about it. If you have a 22 year old water heater in your basement. It's likely to break down and flood your basement.

Yes, we install both traditional, tankless water heaters, and commercial boilers.

Tank heaters store hot water, while tankless heaters heat water on demand.

Tankless water heaters are more energy-efficient and provide unlimited hot water, but have higher upfront costs.

Yes, we offer high-efficiency and ENERGY STAR®-certified models.

Yes, upgrading your home to a tankless system requires usage planning.

Pickup, delivery, install, and testing typically takes 2-4 hours.

Yes, modern models are more energy efficient and can reduce your overall energy bill.

Yes, but proper drainage and ventilation (gas) are necessary. An extra charge will apply for confined spaces.

The issue could be a broken heating element, faulty thermostat, or gas supply problem.

Sediment buildup in the tank can cause popping or rumbling sounds as water heats. You may also need to check to see if enough water is reaching the tank.

Possible causes include a malfunctioning thermostat, a faulty heating element, or excessive sediment buildup.​

Leaks can be due to a corroded tank, loose fittings, or a faulty temperature and pressure relief valve.

Turn off the water supply and power to the heater, then call a professional immediately.

This is usually caused by bacteria reacting with the anode rod inside the tank.​ Anode rods are designed to attract corrosive elements in the water, thereby diminishing corrosion in the vulnerable steel liner. The degrading of the anode rod and/or the chemical reaction causes a rotten egg smell.

It could be a faulty heating element, wiring issue, or overloaded circuit.

Rusty water is often due to corrosion inside the tank or old plumbing pipes.​

A malfunctioning thermostat, sediment buildup, or a failing heating element could be the cause.​

This may be due to a faulty thermostat or one heating element failing in an electric unit.​

A tankless water heater, also known as an on-demand water heater, heats water only when it's needed, rather than maintaining a reservoir of hot water like traditional tank water heaters. This can lead to several benefits for your home.

Flushing your tankless water heater annually is recommended to remove sediment buildup. Sediment accumulation can affect the heater's efficiency and performance. Follow the manufacturer's guidelines and turn off the power supply before flushing. Regular maintenance can extend the lifespan of your tankless water heater.

Strange noises from a water heater can be due to sediment buildup, a malfunctioning heating element, or pressure issues. Sediment can cause popping or cracking sounds. If the noise persists, consider contacting a professional plumber to diagnose and address the issue.

The anode rod is a sacrificial rod made of magnesium or aluminum that is installed inside the water heater tank. It helps prevent corrosion by attracting minerals and sediments that would otherwise corrode the tank. Regular inspection and replacement the anode rod will protect the tank and extend the life of the water heater.

The size of the water heater you need depends on factors like household size, water usage, and the number of fixtures. A plumber can help determine the appropriate size based on your specific needs to ensure a sufficient supply of hot water.

While it's possible to install a water heater yourself, it's recommended to hire a professional plumber. Proper installation requires knowledge of local codes, safety precautions, and plumbing connections. Incorrect installation can lead to safety hazards, inefficient operation, and voided warranties.

To improve water heater efficiency, consider insulating hot water pipes, adjusting the thermostat to a reasonable temperature, and installing a timer to regulate operation. Flush the tank regularly and inspect the anode rod. This can also help maintain optimal efficiency and reduce energy consumption.

If your water heater is leaking, turn off the power supply and water source to the unit. Leaks can be caused by a faulty valve, corroded tank, or pressure issues. Contact a plumber immediately to assess the situation and perform necessary water heater repairs or replacements. If your basement is flooded and has standing water, be sure not to touch any light switches, metal pipes, or anything metal. There is risk of electrical shock.

The lifespan of a water heater varies depending on factors like the type of heater, water quality, and maintenance. Tank water heaters usually last around 10-15 years, while tankless heaters can last 20 years or more with proper care.

Inadequate hot water can be due to a malfunctioning thermostat, a faulty heating element, or sediment buildup. Check the thermostat settings and reset. If the issue continues, call a water heater expert to diagnose and fix its problem.

Avoid flushing the non-flushables. Use minimal toilet paper.

Yes. Do it!! flushing twice can help prevent buildup in the pipes.

Yes, upgrading to a high-performance toilet can help prevent clogs.​ Toilets have usage ratings. Here are Best Toilets (2025 ratings)

Chemical drain cleaners can damage pipes over time. Here are 13 ways you can prevent clogged drains by Drano.com

Yes, we prioritize environmentally safe solutions whenever possible.​

Yes, we have specialized tools to safely retrieve stuck objects.

We use augers, hydro jets, and professional-grade plungers.​ At times, a camera may be used to determine the actual conditions.

Yes, we provide toilet replacement and installation services.​

Yes, we handle both residential and commercial toilet clogs.​ State certifications along with years of experience lends to a satisfied customer.

Yes, we diagnose and repair flushing issues.​

Turn off the water supply and call a plumber immediately.​ For safety, do not stand in the water and touch anything electrical or metal. There is risk of electrical shock by doing so simultaneously.

Yes. Same-day and emergency services are available.​ Being poised for emergencies is all about being prepared.

For plumbing emergencies, it's best to call our hotline, (770) 727-1373.

Yes, we use professional tools and techniques that prevent damage to your toilet and plumbing

Yes, we stand by our work and offer service guarantees. Ask us about our warranty options.​

In 1775 Scottish inventor Alexander Cumming was granted the first patent for a flush toilet. Click here for complete content about this bit of toilet flush history...

Try using a plunger first. If that doesn't work, you may need a toilet auger or professional help.

If plunging doesn’t work, water overflows, or the clog keeps returning, it’s best to call a professional. There's nothing worse than a clogged toilet with flushing handle gets stuck in the down position.

Most clogs can be resolved within 30 minutes to an hour. Some, even, take a couple of minutes. Severe blockages will take longer.​

It can be, especially if it’s a symptom of a deeper plumbing problem like a sewer line blockage.​

If multiple drains are slow or backing up, it could be a sewer line problem. At times, you may experienced toilet water in the bathtub.

Emergency plumbing repair is our core business.

The most common causes include excess toilet paper, non-flushable items, and buildup in the pipes.

Yes, baby wipes do not dissolve like toilet paper and can easily cause clogs.​ When connected to a septic system, doing so can cause thousands of dollars in repair costs.

Despite the label, most 'flushable' wipes don’t break down quickly and can lead to blockages.​

Yes, using excessive toilet paper can lead to clogs, especially in older plumbing systems.

Yes, tampons and pads should never be flushed, as they will expand and block pipes.

Recurring clogs could be due to an issue with your pipes, a weak flush, or objects stuck in the drain.​

Yes, mineral buildup from hard water can reduce pipe diameter and lead to clogs over time.​ It can constrict the flow.

Hair can contribute to clogs when combined with other debris.​ I can have the appearance of removing a rat from your toilet.

Yes. Grease and oil when hot flows much easier than when cold. Pouring grease and oil down a drain rapidly cools and solidifies in pipes and create blockages.​ These are, typically, the nastiest of clogs.

If you have persistent drainage issues, tree roots in your sewer line could be the cause.​ Exploring with line cameras can verify this plumbing issue.

Older low-flow toilets can clog more easily due to weak flushing power.